FAQS
Why is the collection limited?
Our sarees are handwoven in small batches by skilled artisans. Limited collections ensure authenticity, quality, and exclusivity.
Are the sarees handwoven?
Yes. All Qala Banaras sarees are handcrafted using traditional Banarasi weaving techniques. Minor variations are a natural part of the craft.
How long does it take to process an order?
Order processing takes approximately 7–10 working days or more, depending on the weave and detailing.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD).
Do you offer returns or exchanges?
Returns are accepted if requested within 48 hours of delivery.
Do you provide fall & pico services?
Yes, fall and pico finishing is provided. However, blouse stitching and tassel customization are not offered.
Do you accept international orders?
Currently, we ship within India only.