Privacy Policy – Qala Banaras
At Qala Banaras, we value your trust. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase. By using our website, you agree to the practices described below.
1. Information We Collect
We collect the following types of information to provide a smooth shopping experience:
a. Personal Information
• Full name
• Email address
• Phone number
• Billing & shipping address
b. Payment Information
• Payment card details are processed securely by trusted payment gateways (Razorpay/Stripe/etc.).
• We never store your credit/debit card information on our servers.
c. Automatically Collected Information
• IP address
• Browser type & device information
• Cookies and tracking data
• Pages visited, time spent, and user behavior analytics
d. Optional Information
• Reviews, feedback, or messages shared with us
• Wishlist items or saved preferences
2. How We Use Your Information
We use your data to:
• Process and deliver your orders
• Send order updates and shipping notifications
• Improve website performance and customer experience
• Respond to customer support queries
• Send promotional emails or offers (only if you opt-in)
• Prevent fraud and ensure secure transactions
• Maintain internal records and audits
3. Sharing Your Information
We do NOT sell or rent your personal information.
We only share data with:
• Trusted service providers (courier partners, payment gateways, marketing/email platforms)
• Analytics & website optimization tools (Google Analytics, Meta Pixel, etc.)
• Legal authorities, if required by law or to prevent fraud
All partners follow strict data protection standards.
4. Cookies Tracking Technologies
Our website uses cookies to:
• Remember your preferences
• Improve website loading speed
• Provide personalized product recommendations
• Analyze website traffic and performance
You can disable cookies through your browser settings, but certain features may not work properly.
5. Data Security
We take strong measures to protect your data, including:
• SSL encryption
• Secure payment gateways
• Restricted access to personal data
• Regular website audits
Despite our efforts, no online transmission is 100% secure, but we continuously upgrade our systems.
6. Your Rights
You have the right to:
• Access the data we store about you
• Correct or update your information
• Request deletion of your information (where legally allowed)
• Opt out of marketing communications at any time
• Disable cookies
To exercise these rights, contact us at:
support@qalabanaras.com
7. Retention of Data
We retain your information:
• As long as your account is active
• As needed to process orders
• For legal, tax, or regulatory compliance
• For internal audit and fraud-prevention purposes
8. Third-Party Links
Our website may contain links to external sites.
We are not responsible for the privacy practices of those websites.
Please review their policies before providing any personal information.
9. Children’s Privacy
Qala Banaras does not knowingly collect information from children under 16 years of age.
If you believe we may have collected such data, contact us immediately for removal.
10. Changes to This Privacy Policy
We may update this policy periodically.
The “Last updated” date reflects the most recent version.
Changes take effect as soon as they are posted on the website.
11. Contact Us
For any questions about this Privacy Policy, reach out to us:
support@qalabanaras.com
+91-8924959407