Terms & Conditions – Qala Banaras
Welcome to Qala Banaras. By accessing or using our website, you agree to comply with the following Terms & Conditions. Please read them carefully before making any purchases.
1. General Information
This website is operated by Qala Banaras.
By visiting our site or purchasing from us, you engage in our “Service” and agree to these Terms & Conditions.
If you do not agree with these terms, please do not use our website.
2. Eligibility
By using this website, you confirm that you are:
• At least 18 years old, or
• Using the site under the supervision of a parent/guardian
3. Product Information
We make every effort to display our products as accurately as possible. However:
- ✔ Handloom variations
Minor weaving, texture, and color variations are natural and not considered defects.
- ✔ Color differences
Colors may appear slightly different due to lighting, photography, or screen settings.
- ✔ Measurements
All measurements are approximate and may vary slightly.
4. Pricing & Payments
• All prices on the website are in Indian Rupees (INR).
• We reserve the right to change prices at any time without prior notice.
• Payments are processed securely through third-party gateways (e.g., Razorpay, Stripe).
• We do not store your card or payment details.
5. Order Acceptance
Your order is confirmed only when:
• Payment is successfully processed
• You receive an order confirmation email
We reserve the right to:
• Accept or reject any order
• Cancel an order due to product unavailability, payment issues, or incorrect information
In case of cancellation, a full refund will be issued.
6. Shipping & Delivery
Delivery timelines depend on the shipping address and courier partner.
Delays due to weather, strikes, logistics issues, or customs (for international orders) are beyond our control.
For detailed rules, please refer to our Shipping Policy.
7. Returns, Refunds & Exchanges
Returns are accepted if requested within 48 hours of delivery.
8. Cancellations
You may cancel an order within 2 hours of placing it.
After processing or dispatch, cancellation is not possible.
9. Intellectual Property
All content on this website—including text, designs, logos, images, videos, graphics, and product descriptions—is the intellectual property of Qala Banaras.
You may not:
• Copy
• Reproduce
• Modify
• Distribute
Any content without our written permission.
10. Prohibited Activities
You agree not to:
• Use the website for unlawful or fraudulent purposes
• Attempt to harm the website or server
• Upload viruses or malicious code
• Interfere with security features
• Use automated tools to scrape or collect data
Violations may result in access termination.
11. Third-Party Links
Our website may contain links to third-party sites.
We are not responsible for:
• Their content
• Their privacy practices
• Their terms of use
Please review their policies independently.
12. Limitation of Liability
Qala Banaras shall not be liable for:
• Delays in delivery
• Misuse of products after purchase
• Minor color or texture variations
• Losses arising from use of the website
Our total liability will always be limited to the value of the product purchased.
13. Indemnification
You agree to indemnify and hold Qala Banaras harmless from any claims, damages, losses, or legal fees arising from your misuse of our website or violation of these terms.
14. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time.
Changes will be posted on this page with an updated date.
Continued use of the website means you accept the revised terms.
15. Governing Law
These Terms & Conditions are governed by the laws of India, and any disputes shall be subject to the jurisdiction of courts in Varanasi, Uttar Pradesh.
16. Contact Information
For any queries related to these Terms & Conditions, contact us:
support@qalabanaras.com
+91-8924959407